Refund Policy

2.130-Day Money Back Guarantee

We offer a 30-day money-back guarantee for new monthly subscription accounts. If you are not satisfied with our Service for any reason, you may request a full refund within 30 days of your Initial Subscription Date.

2.2Eligibility for Monthly Subscription Refunds

To be eligible for a refund under this policy:

• The refund request must be submitted within 30 days of the Initial Subscription Date
• The request must be submitted in writing to support@spacefit.co
• Your account must be in good standing (not suspended for violation of Terms)
• You must provide your account information including the email address and company name associated with your account

2.3Processing of Monthly Subscription Refunds

Once your refund request is received and verified:

• We will process your refund within 14 business days
• The refund will be issued to the original payment method used for the purchase
• You will receive confirmation via email when the refund has been processed
• Your access to the Service will be terminated upon processing of the refund

2.4After the Initial 30 Days

After the initial 30-day period:

• No refunds will be issued for partially used monthly subscription periods
• You may cancel your subscription at any time to prevent future billing
• Cancellation will take effect at the end of the current billing period
• You will retain access to the Service until the end of the current billing period

3.1No Refunds for Annual Plans

We do not offer refunds for annual subscription plans except in the circumstances outlined in Section 3.2 below. By selecting an annual subscription plan, you acknowledge and agree that:

• You are committing to a 12-month subscription term
• The annual subscription fee is non-refundable
• You are responsible for the full annual payment even if you decide to stop using the Service

3.2Exceptions for Annual Subscription Refunds

Notwithstanding Section 3.1, we may issue a prorated refund for annual subscriptions in the following limited circumstances:

• Material Breach: Documented material breach of the Terms of Service by Growth Partners that remains uncured for 30 days after written notice
• Service Unavailability: Documented, persistent Service unavailability that significantly impairs your use of the Service, specifically:
  - Service downtime exceeding 5% in any calendar month (excluding scheduled maintenance)
  - Critical functionality that was advertised as part of the Service becomes permanently unavailable
• Service Termination: Unilateral termination of the Service by Growth Partners for reasons other than your breach of the Terms of Service

In such exceptional cases, eligibility for a refund will be determined on a case-by-case basis at the sole discretion of Growth Partners.

3.3Calculating Prorated Refunds

When a prorated refund is approved for an annual subscription, it will be calculated as follows:

• The number of full unused months remaining in the subscription term (rounded down)
• Multiplied by the monthly equivalent rate of your annual subscription (annual price ÷ 12)
• Less any applicable discount already received for the annual commitment (typically 15-20% compared to monthly pricing)

For example, if you paid €1,200 for an annual subscription (equivalent to €100/month) and qualify for a refund after 4 months, the refund would be calculated as: 8 months × €100 = €800.

3.4Documentation Requirements for Exception-Based Refunds

To request a refund based on the exceptions in Section 3.2, you must provide:

• A detailed written explanation of the circumstances warranting a refund
• Documentation supporting your claim (e.g., records of Service unavailability)
• Documentation of any written communication with Growth Partners regarding the issue
• Your account information, including the email address and company name associated with your account

4.1General Exclusions

The following circumstances are not eligible for refunds:

• Service dissatisfaction due to website conversion rates, user behavior, or return on investment, as these factors are influenced by conditions beyond our control
• Issues related to your website design, traffic, content, or acquisition strategy
• Termination of your account due to violation of our Terms of Service
• Lack of Service usage or underutilization of features
• Discontinuation of your business operations
• Features or functionality that were never promised or advertised as part of the Service
• Subscription cancellations made after the specified refund period
• Issues resulting from third-party services or integrations

4.2Third-Party Payment Processing

Refunds are subject to the policies and processing times of our payment processor, Paddle. While we will initiate all approved refunds promptly, the actual timing of when the refund appears in your account is determined by your payment method and financial institution.

4.3Promotional Credits and Discounts

• Promotional credits or discounts applied to your subscription are non-refundable
• If a refund is issued for a subscription that used promotional credits, only the actual amount paid will be refunded
• Free trial periods do not count toward the 30-day money-back guarantee period

5.1How to Request a Refund

To request a refund:

• Send an email to support@spacefit.co with the subject "Refund Request"
• Include the following information:
  - Company name and email address associated with your account
  - Date of subscription purchase
  - Subscription type (monthly or annual)
  - Detailed reason for the refund request
  - Any supporting documentation (if applicable)

5.2Review and Verification

Upon receiving your refund request:

• We will confirm receipt of your request within 2 business days
• We will verify your account information and subscription status
• We will evaluate your request based on this Refund Policy
• We may request additional information if necessary to process your request

5.3Decision and Processing

Once your refund request has been reviewed:

• We will notify you of our decision within 5 business days
• If approved, we will process the refund within 14 business days of approval
• The refund will be issued to the original payment method used for the purchase
• You will receive confirmation via email when the refund has been processed

5.4Disputed Refunds

If you disagree with our decision regarding your refund request:

• You may submit a written appeal to support@spacefit.co within 14 days of our decision
• Your appeal should include any additional information that may support your request
• We will review your appeal and provide a final decision within 14 business days

6.1How to Cancel Your Subscription

You may cancel your subscription at any time through one of the following methods:

• Sending an email to support@spacefit.co with the subject "Cancellation Request"
• Using the cancellation feature in your account dashboard (if available)

6.2Required Information for Cancellation

When requesting cancellation, please include:

• Company name and email address associated with your account
• Reason for cancellation (optional, but helps us improve our Service)
• Whether you want immediate cancellation or cancellation at the end of the current billing period

6.3Effect of Cancellation

Upon cancellation:

• For monthly subscriptions: Your access to the Service will continue until the end of the current billing period, after which it will be terminated
• For annual subscriptions: Your access to the Service will continue until the end of the current 12-month term, unless you request immediate termination
• No automatic refund will be issued upon cancellation (see Sections 2 and 3 for refund eligibility)
• You will receive confirmation of your cancellation via email
• You will be responsible for downloading or backing up any data before your access is terminated

6.4Reactivation After Cancellation

If you cancel your subscription and later wish to reactivate it:

• You may sign up for a new subscription at any time
• Previous subscription terms, including any grandfathered pricing or special arrangements, may not be available
• Your account data may have been deleted if significant time has passed since cancellation

7.1Billing Disputes

If you believe you have been billed incorrectly:

• Contact us immediately at support@spacefit.co
• Provide details of the suspected billing error
• Include any supporting documentation (e.g., invoice, receipt)

We will investigate all reported billing issues promptly and work to resolve them fairly.

7.2Chargebacks

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your payment provider. Unauthorized or fraudulent chargebacks may result in:

• Immediate termination of your account
• Additional fees or charges
• Reporting to credit agencies or collection services
• Legal action to recover funds and costs incurred