Privacy Notice

3.1Client Information

For Users of our paid Service (e.g., storage operators), we collect:

• Business contact information (first name, last name, email address, phone number, website URL)
• Account credentials (username, password in encrypted form)
• Billing information (business name, billing address, payment method information)
• Number of sites/locations
• Subscription plan details and billing history
• Analytics data about Service usage (at Client's option), including:
• Number of times the calculator is used on the Client's website
• Number of times end-users complete contact forms
• User interaction metrics
• Conversion rates

3.2Usage Data

We collect anonymous, aggregated information about usage patterns, such as:

• Device type, browser type, operating system
• Interactions within the 3D storage experience (e.g., objects selected, time spent, number of sessions)
• IP address (truncated or anonymized where legally required)
• Referral source (e.g., URL of the page embedding the Service)
• Service performance metrics
• Geographic region (at a country or city level, without precise location data)
• Date and time stamps of Service access
• Feature usage statistics

3.3Communications

If you contact us via our website or email, we collect:

• Name and email address
• Phone number (if provided)
• Content of your message
• Any attachments or documentation you provide
• Date, time, and channel of communication
• Subsequent correspondence related to your inquiry

3.4Website Visitors

When you visit our website, we may collect:

• IP address (truncated or anonymized where legally required)
• Browser type and version
• Operating system
• Device information
• Pages visited and navigation patterns
• Referral source
• Time spent on pages
• Interaction with website elements

3.5Information We Do Not Collect

We do not collect:

• Personal Data from End-Users who interact with the Service on our Clients' websites unless explicitly submitted via a contact form managed by our Clients
• Sensitive Personal Data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data
• Financial information directly (payment processing is handled by our third-party payment processor)
• Information from children under the age of 16

4.1Performance of Contract

We process your Personal Data to perform our obligations under the Terms of Service contract we have with you, including providing the Service, managing your account, and handling support requests.

4.2Legitimate Interests

We process your Personal Data based on our legitimate interests, including:

• Improving and developing the Service
• Ensuring the security and proper functionality of the Service
• Understanding how our Service is used
• Marketing our products and services to businesses that may benefit from them
• Protecting our legal rights and preventing misuse

4.3Consent

We process certain Personal Data based on your explicit consent, particularly for marketing communications. You can withdraw your consent at any time.

4.4Legal Obligation

We may process your Personal Data to comply with legal obligations, such as responding to lawful requests from public authorities or maintaining tax and financial records.

5.1Providing and Managing the Service

• Setting up and administering Client accounts
• Authenticating users and managing access to the Service
• Providing the core functionality of the 3D storage planning tool
• Processing and fulfilling subscription purchases
• Communicating important Service updates and operational messages
• Responding to support requests and resolving technical issues

5.2Improving and Developing the Service

• Analyzing usage patterns to enhance functionality and user experience
• Identifying and fixing bugs or other issues
• Developing new features and improvements
• Conducting research and analytics to improve our offerings
• Testing and verifying new features before release

5.3Billing and Administration

• Processing payments for subscriptions
• Sending invoices and payment receipts
• Managing subscription renewals and cancellations
• Maintaining financial records as required by law
• Enforcing our Terms of Service

5.4Security and Compliance

• Protecting against unauthorized access and potential breaches
• Monitoring for suspicious or fraudulent activity
• Verifying identity for account recovery and sensitive operations
• Maintaining audit logs for security purposes
• Complying with legal obligations and responding to lawful requests

5.5Communication and Marketing

• Responding to inquiries and providing information about our Service
• Sending service-related announcements and updates
• Providing marketing communications (with your consent)
• Conducting surveys to improve our Service and customer satisfaction
• Notifying you about special offers, promotions, and new services

6.1Types of Cookies We Use

• Essential Cookies: Necessary for the basic function of the website and Service
• Functional Cookies: Remember your preferences and customize your experience
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Performance Cookies: Gather information about how users use the Service to improve its functionality
• Advertising Cookies: Used to deliver advertisements relevant to you and your interests

6.2Cookie Management

You can manage cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience and certain features of the Service may not function properly.

6.3Do Not Track Signals

Some browsers have incorporated "Do Not Track" features. As there is not yet a common understanding of how to interpret Do Not Track signals, our website does not currently respond to such signals.

7.1Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Email and communication service providers
• Analytics and performance monitoring tools
• Customer relationship management systems
• Data backup and storage services

All service providers are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.

7.2Legal Compliance and Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the safety, rights, or property of Growth Partners, our users, or the public
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Prevent or investigate possible wrongdoing in connection with the Service

7.3Business Transfers

If Growth Partners is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data.

7.4With Your Consent

We may share your information with third parties when you have given us your consent to do so.

8.1Account Information

• Client account information is retained for the duration of the business relationship
• After account termination, we retain limited information as required for tax, legal, and business purposes for up to 10 years

8.2Usage Data

• Aggregated and anonymized usage data may be retained indefinitely
• Identifiable usage data is retained for a maximum of 25 months, after which it is anonymized or deleted

8.3Communications

• General inquiries and correspondence are retained for up to 3 years
• Support requests are retained for the duration of the support issue plus 2 years
• If you request deletion of your data, we will retain only the minimum information necessary to document your request

11.1Right to Access

You have the right to request copies of your Personal Data. We may charge a reasonable fee when a request is manifestly unfounded, excessive, or repetitive.

11.2Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

11.3Right to Erasure (Right to be Forgotten)

You have the right to request that we erase your Personal Data, under certain conditions. This right is not absolute and may be subject to limitations based on legal obligations or legitimate interests.

11.4Right to Restrict Processing

You have the right to request that we restrict the Processing of your Personal Data, under certain conditions.

11.5Right to Data Portability

You have the right to request that we transfer your Personal Data to another organization or directly to you, under certain conditions.

11.6Right to Object

You have the right to object to our Processing of your Personal Data, under certain conditions, particularly for direct marketing purposes.

11.7Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

11.8Right to Withdraw Consent

Where we rely on consent as the legal basis for Processing, you have the right to withdraw your consent at any time.

11.9How to Exercise Your Rights

To exercise any of these rights, please contact us at support@spacefit.co. We will respond to your request within 30 days. Before processing your request, we may need to verify your identity and determine whether your request is valid under applicable law.